Shipping policy
Fast & Reliable Delivery
At Keratin.com.pk, we’re committed to getting your hair care essentials to you quickly and safely. All orders are processed within 24 hours and delivered within 3 to 5 working days across Pakistan.
Delivery Time
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Major cities: 3 working days
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Other areas: 4–5 working days
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Orders placed on weekends or public holidays will be processed the next business day.
You’ll receive an order confirmation email once your purchase is complete, and another with tracking details once your order is dispatched.
Order Tracking
Once your order has been shipped, you’ll receive a tracking link via email or SMS to monitor your parcel’s progress in real-time.
Delivery Partners
We work with trusted courier services to ensure timely and safe delivery of your Keratin products nationwide.
Shipping Delays
While we strive for prompt delivery, unforeseen circumstances such as weather, courier delays, or regional restrictions may occasionally affect shipping times.
If your order is delayed beyond 7 working days, please contact our support team for assistance.
Need Help?
Our team is always happy to help with your order or delivery inquiries.
📧 Email: support@keratin.com.pk
🕒 Response time: Within 24–48 hours